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What, then, is to be done? For buyers and renters, skepticism tempered with curiosity is wise: ask about maintenance records, inspect systems, and listen for the stories that numbers don’t tell. For developers and property managers, reputational capital will increasingly hinge on responsiveness; long-term value accrues to those who design durability into both materials and service. Policymakers and community advocates might push for clearer reporting standards and tenant protections so that “no hot water” does not become shorthand for cyclical neglect.